This policy explains how Total Technologies handles cancellations and refund requests. It should be read together with our Terms & Conditions and the service agreement that applies to your account.
1. Scope
This policy applies to services purchased from Total Technologies. Where a signed service agreement, order form or proposal sets out different terms, that document takes precedence over this page.
2. Nature of Messaging Services
Messaging services are consumed as they are used. Once a message has been submitted for delivery, the associated cost has been incurred with the underlying carrier or platform and cannot be recovered.
Charges therefore apply to messages submitted for delivery regardless of whether the recipient reads or acts on them, and regardless of a handset being switched off, out of coverage, or otherwise unreachable at the time of delivery.
3. Cancellation
You may cancel an ongoing service by giving notice in accordance with your service agreement. Cancellation stops future billing from the date it takes effect. It does not refund amounts already incurred for services delivered or consumed before that date.
Setup, onboarding, registration and configuration work is charged for the work performed and is not refundable once that work has begun.
4. Refunds
We will consider a refund where:
- you were charged in error, or charged twice for the same item;
- a service you paid for was not provided at all; or
- a refund is required under applicable law.
We are generally unable to refund:
- messages already submitted for delivery;
- services already delivered or consumed;
- third-party charges we have already incurred on your behalf, including carrier, platform and registration fees;
- amounts arising from inaccurate recipient data, content that breached applicable regulation, or use that breached our Terms & Conditions.
5. How to Request a Refund
Send us your request in writing using the details below, including your account details, the invoice or transaction reference, and an explanation of what went wrong. We will acknowledge the request and tell you our decision, with reasons.
Time limits for making a request, and the period in which an approved refund is processed, are set out in your service agreement.
6. Approved Refunds
Where a refund is approved, it is returned to the original payment method unless we agree otherwise with you. Any charge levied by a payment provider or bank in processing the return is not within our control.
7. Disputes
If you disagree with our decision, contact us and we will review it. We would rather resolve a disagreement directly than have you raise a chargeback, which is slower for both of us.
8. Changes to This Policy
We may update this policy from time to time. The version published on this page is the one that applies.
9. Contact Us
For any question about cancellations or refunds, contact Total Technologies:
- Email: info@totaltechnologies.biz
- Phone: +91-77558 62836
- Or through our contact form.