This Privacy Policy explains how Total Technologies ("we", "us", "our") collects, uses, stores and protects information you provide through this website. Please read it together with our Terms & Conditions.
1. Information We Collect
We collect only what you choose to give us, plus limited technical information:
- Information you submit — your name, company name, email address, phone number, the service you are interested in and the content of your message, when you complete our contact form.
- Consent record — whether you accepted this Privacy Policy and our Terms & Conditions, together with the date, time and IP address at which you did so. We keep this as evidence that consent was given.
- Technical information — your IP address and standard web server log data generated when you visit the site.
We do not ask for and do not want financial information, government identification numbers or passwords through this website.
2. To Communicate with You
We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.
2. Contact Forms
Our contact form is the primary way we collect personal information. Before you can submit it you must tick a box confirming that you agree to this Privacy Policy and our Terms & Conditions. The box is not ticked for you, and the form will not submit until you tick it.
We store your enquiry so that we can respond to it and keep a record of our correspondence with you.
3. How We Use Your Information
We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via SMS, Email, RCS, WhatsApp, and Voice.
In practice this means we use what you give us to:
- reply to the enquiry you sent us;
- provide and support the services you ask us about;
- send you service-related information about those services; and
- send you marketing communications, but only where you have consented to receive them.
4. Marketing Consent and Opting Out
We send marketing communications only with your consent. You can withdraw that consent at any time, and we will stop sending them. Withdrawing marketing consent does not stop us replying to an enquiry you have made, or sending you information necessary to a service you are receiving.
To opt out, contact us using the details in section 10, or follow the opt-out instructions included in the message.
5. Cookies
This website uses a session cookie, which is necessary for the site to work — it holds the security token that protects our forms against cross-site request forgery. It contains no marketing information and expires when you close your browser.
We load web fonts from Google Fonts, which means your browser makes a request to Google's servers and Google may log your IP address as part of serving them.
We will update this section if we add analytics or advertising cookies in future. Most browsers let you refuse or delete cookies through their settings.
6. Sharing Your Information
We do not sell your personal information. We share it only where it is necessary:
- with service providers who host this website or help us deliver the services you have asked about, and only so far as they need it;
- where we are required to do so by law, by a regulator, or by a court.
7. Data Security
We take reasonable technical and organisational measures to protect the information you give us. Access to enquiries is restricted to authorised staff through a password-protected administration area, form submissions are protected against cross-site request forgery, and stored data is held on access-controlled systems.
No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
8. How Long We Keep Your Information
We keep enquiries for as long as we need them to deal with your request and to maintain a record of our dealings with you, and then for as long as required to meet our legal and regulatory obligations. When information is no longer needed for those purposes, we delete it.
9. Your Rights
Subject to applicable law, you may ask us to:
- tell you what personal information we hold about you;
- provide you with a copy of it;
- correct it if it is wrong or incomplete;
- delete it, where we have no continuing reason to keep it;
- stop sending you marketing communications.
Contact us using the details below and we will respond within the period required by applicable law. We may need to verify your identity first.
10. Contact Us
For any question about this Privacy Policy, or to make a request about your personal information, contact Total Technologies:
- Email: info@totaltechnologies.biz
- Phone: +91-77558 62836
- Address: CK 50/45, Hakaktola, Varanasi, Uttar Pradesh
- Or through our contact form.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always the one published on this page.